IACOBELLA SRL, Seller and lawful owner of the trademark “IACOBELLA”, likes to guarantee the constant and full satisfaction of all of its customers. In the case that a customer is not satisfied with their order, they may choose to return their purchased merchandise, without any penalty, within fourteen (14) days from the date in which they received the purchased goods from www.iacobella.com. The merchandise to be returned must be delivered with courier within fourteen (14) days from the date in which the intention to return, otherwise the customer’s desire to terminate the contract, was communicated with the Seller. The merchandise can be returned via shipment through the agency indicated by the Seller (DHL), or through other shipping agencies, only after filling out the Return Form (conforming to the standard form in accordance with art. 49, paragraph 4 of the Consumer Code) that can be found in the online Customer Service area and to retrieve the return number (the Seller will send by email the confirmation upon receiving the return request via the submission of the Return Form), otherwise after compiling and sending to the Seller another explicit statement of the decision to terminate the contract and return the merchandise. In this case, it is understood that the customer will be liable for the correct and timely execution of terminating the contract, in other words, completing the return. It is possible to exchange any merchandise another.
TERMS AND CONDITIONS OF RETURNS
The right of withdrawal is exercised properly if the following conditions are correctly respected and satisfied:
The Return Form which is submitted online directly through www.iacobella.com must be correctly completed and submitted to the Seller within fourteen (14) days of receiving the merchandise;
The merchandise must not be used, worn, cleaned or otherwise subjected to the intervention of atmospheric agents;
The identification tag must be still intact and attached to the merchandise with the disposable seal still attached and untouched;
The merchandise must be returned in the original packing in which the customer received it;
The merchandise must be shipped with the shipping agent within fourteen (14) days, beginning from the date that the customer communicated with the Seller their desire to return the merchandise, and therefore terminate the contract;
The merchandise must not be damaged.
If the customer respects all of the given conditions, the Seller will reimburse them the full amount of the products purchased; the cost of the return will remain at the customer’s expense, that is, the charges that may accrue in order to return the merchandise to the Seller, unless the Seller has explicitly exonerated the customer of such charges at the moment of purchase or in the additional conditions that the customer may take advantage of from the shipping agency indicated in the Return Form.
If the customer chooses to utilize the shipping agent indicated by the Seller in the Return Form, they will not directly be responsible for handling the payment of the shipment of the purchased merchandise in first person. The payment of the return shipment charges of the products purchased will be made, on behalf of the customer, directly by the Seller, which will free the customer from any obligation of payment towards the shipping agent. The Seller, for the payment of the return shipment, will keep a forfeit sum from the total reimbursement that is equal to the stand shipping cost of the products purchased. In addition, from the moment of the restitution of the purchased products to the shipping agent indicated by the Seller in the Return Form, the Seller exonerates the customer from any liability in the event of missing or damaged merchandise during the transportation and shipment. In the event that the customer chooses to utilize a shipping method different than that indicated by the Seller in the Return Form, they will instead have to, directly in first person, cover the extra charges for the return shipment of the purchased products. In such a case, a sum equivalent to that of the standard shipping of the purchased goods will be reimbursed, while the eventual additional covered by the customer for having chosen a method of shipping and delivery different and/or faster that the standard will not be reimbursed. It will remain, in this case, the customer’s liability in the event of missing or damaged merchandise during the shipment and transportation, due to a negligent choice of carrier and/or methods of shipment from the customer.
TIME AND PROCEDURES OF REIMBURSEMENT
After the Seller will have received the merchandise returned from the customer and verifies that every requisite has been obeyed, the customer with receive a confirmation email of the acceptance of the return, otherwise, if it is found that there is a decrease in value of the returned merchandise, the customer will receive an email in which they will be informed of the total deducted from the reimbursing payment. Whatever the method of payment (credit/debit card or cash on delivery) utilized by the customer may be, the reimbursement is activated by the Seller within the shortest time period possible, and, anyways, no more than fourteen (14) days from the date in which the exercised right of withdrawal became known, once verifying that the return was made in compliance to the above-mentioned conditions. The implemented time for crediting or returning the amount you paid for the purchase of the merchandise depends on the methods of payment utilized:
Payment by credit/debit card: the time of reimbursement depends on the credit/debit card company’s policies, but typically occurs within two bank statements. Please note that the refund date for the credit will coincide with the date of the original payment, therefore the customer will not be charged any interest fees.
Payment via PayPal (if available): the reimbursement will be made on the customer’s PayPal account and will be immediately visible. The date of reimbursement made to the associated credit card from the STRIPE will depend on the credit card company’s policies.
Payment by cash on delivery: the reimbursement will be made to the account specified by the customer, so the date of refund depends on the correctness of the inserted data; typically, the reimbursement is made within fourteen (14) days.
All merchandise made available for purchase come with an identification tag with a disposable seal, which act as integral parts. We invite our customers to try on the product without removing the identification tag or the disposable seal, since no merchandise will be accepted for return without these two integral parts intact.
Returns may be shipped via the shipping agent indicated by the Seller (DHL) utilizing the pre-printed label that that the customer will find inside of the package. This method will allow the Seller to pay, on behalf of the customer, the shipment and to verify the location of the package at every moment during the shipment process. Please contact DHL to schedule the pickup. In the event that the customer chooses to utilize, for the return shipment of the merchandise, a shipping agent different than that indicated by the Seller, the customer will have to pay, in first person, for the shipping charges and will be held liable in the case of missing or damaged merchandise during the shipment and transportation.
The present Terms and Conditions of the right to withdrawal, which are an integral part of the Terms and Condition of Sale, are regulated by the Italian Law and, in particular, the Legislative Decree no. 206 of 6 September 2005 ( Consumer Code; consumer rights in contract).