Terms of Return

ATLANTIS LEATHERWORKS SRL, Seller and lawful owner of the trademark “IACOBELLA”, likes to guarantee the constant and full satisfaction of all of its customers. In the case that a customer is not satisfied with their order, they may choose to return their purchased merchandise, without any penalty, within fourteen (14) days from the date in which they received the purchased goods from www.iacobella.com.  The merchandise to be returned must be delivered with courier within fourteen (14) days from the date in which the intention to return, otherwise the customer’s desire to terminate the contract, was communicated with the Seller. The merchandise can be returned via shipment through the agency indicated by the Seller (DHL), or through other shipping agencies, only after filling out the Return Form (conforming to the standard form in accordance with art. 49, paragraph 4 of the Consumer Code) that can be found in the online Customer Service area and to retrieve the return number (the Seller will send by email the confirmation upon receiving the return request), otherwise after compiling and sending to the Seller another explicit statement of the decision to terminate the contract and return the merchandise. In this case, it is understood that the customer will be liable for the correct and timely execution of terminating the contract, in other words, completing the return.

TERMS AND CONDITIONS OF RETURNS

The right of withdrawal is exercised properly if the following conditions are correctly respected and satisfied:

A return request must be sent via email on contact@iacobella.com within fourteen (14) days of receiving the merchandise, possibly stating reason;

The merchandise must not be used, worn, cleaned or otherwise subjected to the intervention of atmospheric agents;

The identification tag must be still intact and attached to the merchandise with the disposable seal still attached and untouched;

The merchandise must be returned in the original packing in which the customer received it;

The merchandise must be shipped with the shipping agent within fourteen (14) days, beginning from the date that the customer communicated with the Seller their desire to return the merchandise, and therefore terminate the contract;

The merchandise must not be damaged.

If the customer respects all of the given conditions, the Seller will reimburse them the full amount of the products purchased; the cost of the return will remain at the customer’s expense, that is, the charges that may accrue in order to return the merchandise to the Seller, unless the Seller has explicitly exonerated the customer of such charges at the moment of purchase.

Returns may be shipped via the shipping agent indicated by the Seller (DHL) utilizing the label that the customer will receive after the Return request made by email. This method will allow the Seller to pay, on behalf of the customer, the shipment and to verify the location of the package at every moment during the shipment process. In this method, the seller will free the customer from any obligation of payment towards the shipping agent. The Seller, for the payment of the return shipment, will keep a forfeit sum from the total reimbursement that is equal to the stand shipping cost of the products purchased. In addition, from the moment of the restitution of the purchased products to the shipping agent indicated by the Seller, the Seller exonerates the customer from any liability in the event of missing or damaged merchandise during the transportation and shipment.

Pickup scheduling need to be arranged by the customer depending on their local DHL pickup policies. In the event that the customer chooses to utilize, for the return shipment of the merchandise, a shipping agent different than that indicated by the Seller, the customer will have to pay, in first person, for the shipping charges and will be held liable in the case of missing or damaged merchandise during the shipment and transportation.

TIME AND PROCEDURES OF REIMBURSEMENT 

After the Seller will have received the merchandise returned from the customer and verifies that every requisite has been obeyed, the customer with receive a confirmation email of the acceptance of the return, otherwise, if it is found that there is a decrease in value of the returned merchandise, the customer will receive an email in which they will be informed of the total deducted from the reimbursing payment. Whatever the method of payment utilized by the customer may be, the reimbursement is activated by the Seller within the shortest time period possible, and, anyways, no more than thirty (30) days from the date in which the exercised right of withdrawal became known, once verifying that the return was made in compliance to the above-mentioned conditions. The implemented time for crediting or returning the amount you paid for the purchase of the merchandise depends on the methods of payment utilized: 

Payment by credit/debit card: the time of reimbursement depends on the credit/debit card company’s policies. Please note that the refund date for the credit will coincide with the date of the original payment, therefore the customer will not be charged any interest fees.

CONSUMER CODE 

The present Terms and Conditions of the right to withdrawal, which are an integral part of the Terms and Condition of Sale, are regulated by the Italian Law and, in particular, the Legislative Decree no. 206 of 6 September  2005 ( Consumer Code;  consumer rights in contract).